Privacy Policy

Who we are

Helprite Group Ltd (company number SC764274) is registered in Scotland at 16–19 Maritime Lane, Edinburgh, EH6 6RZ. This notice covers general and partnership enquiries sent through the Helprite Group corporate website. Helprite Group is responsible for the website enquiry information it decides how and why to use.

Applications are covered by the separate Applicant Privacy Notice. An individual care, property or accommodation provider may give you a further notice for its own service. For a question about this website’s use of your information, contact info@helprite.co.uk.

Personal data we collect

The enquiry forms ask for your name, email address, enquiry topic and message. You may also provide a telephone number and organisation. The website records the submission and its reference so the team can identify and follow up your request.

Your browser also sends technical information with requests, such as an IP address and browser details. Session and security information helps protect the website and its forms. Keep general enquiries to a brief outline; do not include medical records, identity documents or confidential information about another person.

How we use your information

We use the details you provide to receive and route your enquiry, respond to you, discuss a proposed service or partnership, and keep a record of the correspondence. Where your request concerns a particular Helprite business, it may be referred to the relevant team.

A submitted enquiry is recorded in the website’s enquiries system and a notification is sent to the configured contact team. The contact and partnership forms do not subscribe you to a marketing mailing list.

If you allow optional analytics, Google Analytics measures use of the website to help understand how pages are used. This feature does not receive the contents of your enquiry or application fields. Read the Cookie Policy for the Analytics storage and how to change your choice.

Our lawful bases

The basis for using personal information depends on the purpose. Enquiry handling and website security may rely on legitimate interests in responding to requests and operating a secure site. Where you ask about a proposed agreement, necessary processing may involve steps you request before entering a contract. Legal obligations may also require information to be retained or disclosed.

Where an optional activity relies on consent, you can withdraw that consent without affecting earlier lawful processing. Contact info@helprite.co.uk if you would like to understand the purpose and basis for a particular use of your information, or to object to it.

Sharing and service providers

Website enquiries are available to authorised administrators and the team handling the request. Information may also be used by the relevant Helprite business and by providers of the hosting, email and systems needed to receive and manage it.

The website does not publish your enquiry as public content. If your request involves a separate service provider, ask which organisation will handle the next stage and read any service-specific privacy information it supplies.

Processing locations

Hosting, email or other systems used to handle a request may involve processing in another country. The location and arrangements depend on the providers used for that part of the service.

You can contact info@helprite.co.uk for information about the providers, processing locations and safeguards relevant to your request. Where a transfer outside the United Kingdom is subject to data protection restrictions, the applicable requirements continue to apply.

How long information is kept

Retention depends on the purpose of the record, whether your enquiry or complaint remains open, and any relevant legal, recordkeeping or dispute-resolution requirements. Enquiries, complaints and recruitment records may therefore need different handling.

For information about a particular record, or to ask for its deletion, contact info@helprite.co.uk. We will consider the request in light of the reason the information is held and the rights described below.

Your data protection rights

Depending on the processing and its lawful basis, your UK GDPR rights may include access to your information, correction, erasure, restriction, objection and data portability. Where processing relies on consent, you may withdraw it. Rights and exceptions depend on the circumstances.

Your right to object: you may object to processing based on legitimate interests in the circumstances provided by law, and to direct marketing at any time. Send requests to info@helprite.co.uk. We may need to confirm your identity before disclosing or changing personal information.

You may also complain to the Information Commissioner’s Office (ICO). You can contact us about a concern, but do not have to do so before approaching the ICO.

Security and sensitive information

The website uses session checks and restricted administrative access to protect its forms and enquiry records. Take care with information you include in a message; no internet transmission or storage system can be guaranteed completely secure.

This corporate website is intended principally for adults making service, business or employment enquiries. If you believe information about a child or another person has been sent inappropriately, contact us. Ask the relevant team for an appropriate submission method before sending sensitive documents.

Contact and changes

Contact Helprite Group Ltd at info@helprite.co.uk, telephone +44 131 287 3307, or write to 16–19 Maritime Lane, Edinburgh, EH6 6RZ. Explain which enquiry or record your question concerns, and include a reference if you have one.

This notice is dated above. It may be updated when the website’s forms, systems or handling of information change. Service-specific notices should be read alongside it where they apply.