Complaints Procedure
How to raise a concern and what you can expect after contacting Helprite Group.
Published 19 October 2026 · Please review company-specific legal and operational details before relying on this notice.
Our commitment
We take concerns about our corporate operations and specialist services seriously. We seek to handle complaints respectfully, impartially and as promptly as reasonably possible.
How to submit a complaint
Send your complaint to info@helprite.co.uk or use the Contact page. Include your name, a reliable way to contact you, the business or service involved, relevant dates, a clear description, any supporting details you are comfortable sharing, and the outcome you would like.
Acknowledgement and review
We will aim to acknowledge receipt within five working days and direct the complaint to the appropriate responsible team. This is a service aim, not a guaranteed legal deadline. More complex cases may require additional time and we will endeavour to explain any delays.
Our response
The responsible team will review the available facts, seek clarification when necessary, and explain its findings and any reasonable proposed next steps. We will handle personal information according to the relevant privacy notice.
If you remain dissatisfied
If our first response does not resolve the matter, you may ask for a further review using the same contact channel, explaining which aspects remain unresolved. Specific regulated services may have their own mandatory complaints and escalation procedures, which take priority.
Confidentiality and fair treatment
We handle complaints as discreetly as practicable and prohibit retaliatory treatment for raising a genuine concern. Information may be shared with those who need it to investigate or meet legal responsibilities.
Urgent and safeguarding matters
Do not use this website for an immediate medical emergency or urgent danger. Contact the appropriate emergency service. For concerns about a regulated healthcare or accommodation service, use that service’s urgent reporting route where appropriate.
Contact
Email info@helprite.co.uk, telephone +44 131 287 3307, or write to Helprite Group Ltd, 16–19 Maritime Lane, Edinburgh, EH6 6RZ.
Have a question? Contact Helprite Group.